FAQ
Your go-to guide for hat sizing, care, and all things Khaan Quest.
OUR HATS
What is the Harmonic-Felting Process? What makes our felting process different?
The Harmonic-Felting Process is Khaan Quest’s signature innovation — a refined approach to traditional felting. By tuning vibration with modern precision, our wool fibers bond more tightly and evenly, creating a hat body that feels smoother, holds its shape longer, and stands up to years of wear than typical wool-felt hats from other brands.
What makes our material different?
Every KQ hat is made with 100% Aussie Superfine Pro™ wool fabric — crafted from super 110s premium Australian superfine wool with 1.55-micron fibers that balance softness, strength, and structure. This means:
High-Density Felt — Holds Its Shape, Day After Day:
- Through advanced felting, the superfine wool fibers are densely compacted to form a high-rigidity structure that resists sagging over time.
- No more floppy brims or sagging crowns. The crown stays full and sculpted; the brim keeps its clean edge — maintaining a sharp, confident silhouette that lasts.
Inherent Resilience — Built Tough, Made to Last:
- Our 1.55-micron fiber is naturally resilient, bouncing back without losing shape or texture. The stable structure of Australian wool, combined with our dense felting technique, also makes the hat resistant to humidity and temperature shifts.
- Life happens — bumps, drops, and the occasional rain. Our hat is strong enough for the outdoors, yet smooth and refined enough for the city. No matter the season or setting, the shape remains true.
SIZING AND CARE
How do I choose my hat size?
Each Khaan Quest hat is handcrafted with precision. To find your perfect fit, measure around your head where the hat will sit — just above your ears and across the middle of your forehead.
Refer to our Size Guide for detailed measurements.
Can I make my hat tighter?
Yes! Most of our hats come with hat fillers for a more secure fit.
You can also find and add extra hat fillers by searching “Hat Filler” in the top-right corner — note that they’re not sold separately, only as an add-on to hat orders.
How should I care for my hat?
Store your hat in a cool, dry place and avoid direct sunlight.
All of our hats are made from 100% wool felt, so they deserve a bit of gentle care — use a soft brush to remove dust and help maintain the shape.
For a full step-by-step guide, visit our Hat Care Guide.
We’ve also written a detailed blog article, “How to Care for a Wool Felt Hat”, where we share insider tips on cleaning, reshaping, and keeping your hat looking timeless. Feel free to explore — your hat will thank you later.
Can my hat get wet?
Every Khaan Quest hat is made from 100% wool felt, which means a little rain won’t hurt — but we recommend avoiding heavy rain or soaking your hat.
If it gets wet, reshape it gently and allow it to air dry naturally — avoid using heat.
SHIPPING AND RETURNS
Can I use a discount code on sale items?
No. Discount codes cannot be combined with sale or promotional items unless stated otherwise.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us at contact@khaanquest.world within 24 hours of placing it.
Once your order is shipped, changes or cancellations are no longer possible.
How much does shipping cost?
We offer free shipping on all U.S, Canada, and Australia orders, except for accessories orders under $50.
Accessories orders of $50 or less have a flat shipping fee of $15.
All other orders ship free.
How long will shipping take?
Orders are usually processed within 48 hours.
Delivery time varies by region — typically 5-7 business days within the U.S., Canada and Australia and 13–15 business days for other international orders.
Once your order is shipped you will receive an email confirmation which will include your order and tracking number. You can also track your order by sharing your order number with our team through the chat feature at the bottom right corner of the page.
How do I return an item?
You may return unused items within 14 days of delivery.
Returned items must be unworn, unused and in original condition with all tags and packaging intact.
Please go to "Return" page and fill out the return form. Once your request has been approved by our customer service team, you may send your item to:
Khaan Quest Warehouse
1496 E Francis St, Ontario, CA 91761
Tel: (213) 257-0902
What is your refund policy?
Approved returns are refunded to your original form of payment.
Once we receive your return, your refund will be processed within 1–2 business days and sent to the email address associated with your order.
Refer to our Refund Policy for more details.
My order arrived damaged — what should I do?
We’re so sorry to hear that…
If your package or product arrives damaged, please take clear photos of the packaging and the item immediately and contact us at contact@khaanquest.world within 48 hours of delivery.
Our customer care team will contact you and come up with a solution as soon as possible.
You can also reach us directly through the chat feature at the bottom right corner of the page.
